WOW phone service review on ConsumerAffairs website
The first site I found reviews on WOW phone service was ConsumerAffiars. The site was filled with a lot of 1 star reviews, I had to switch pages before I found very few good reviews. A lot of the complaints were about unreliable customer service, false information, raising of prices, hidden fees and so much more. Here’s one of the reviews: After scrolling and switching pages, like I said earlier, I found a few reviews praising WOW’s affordable plans and friendly customer service and good internet services. Here’s one: I asked for a manager, and was referred to call in to speak to a manager, and no one ever answers the phone. It says 24/7 phone support available, no agents answered. Unreliable internet, unreliable customer service, unreliable billing. Don’t waste your time or money with them.
WOW phone service review on Trustpilot website
The next site I visited was Trustpilot, which had an overall review star rating of 2.1 stars out of 5 stars for WOW. The customers with good reviews were happy with WOW’s affordable prices and decent, stable internet connection. Here’s a customer’s review: And on to the bad reviews, a lot of customers were not very happy with their customer service, slow internet and lag. Here’s one:
WOW phone service review on BroadbandNow website
Next, I visited BroadbandNow and there were a lot of good reviews on this site. Most of the good reviews wrote about their great and affordable prices, fast internet, good service tech and customer service. Customer service kept putting me on hold. After 20 mins. They said they were still working on it and if we lose the phone call they will call me back was sceptical). Going on 2 hours. Nothing so far. Anyway. This is one story of many. They are the only game in town and now probably the reason I am going to move. Anyone giving them more than 3 stars works for WOW. Of course, there were some bad reviews, but they were not as much as the good ones. The bad reviews majorly complained about slow and unreliable internet connections and frequent increase in price. Here’s an example: Last Words After going through a lot of reviews on different sites, the results are a mixed bag. It is clear that WOW has a lot of work to do. The customer experience on WOW is so diverse that it is difficult to give it a thumbs up or a thumbs down.
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